Effective Date: January 21, 2026 Company: Valence Automations (“Valence Automations,” “we,” “us,” or “our”) Website: valenceautomations.com
Valence Automations respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, contact us, book an appointment, request information, or use our services.
By using our website or submitting information to us, you agree to the terms of this Privacy Policy.
1) Information We Collect
We may collect information in the following ways:
A. Information you provide to us
When you fill out a form, request a quote, book a call, or contact us, you may provide:
Name
Email address
Phone number
Company name and business details
Service interests (e.g., AI receptionist, automation, ads, websites)
Messages or notes you submit
Any other information you choose to provide
B. Information collected automatically
When you visit our website, we may automatically collect:
IP address
Device type, browser type, and operating system
Referring/exit pages
Pages viewed and time spent
Clickstream data and general location (approximate)
Cookies and similar tracking technologies (see Section 6)
C. Information from third parties
We may receive information from:
Advertising and analytics platforms (e.g., Google, Meta) for performance reporting
Scheduling, CRM, or form tools you use to contact us
Public sources or business directories (limited to business contact information)
2) How We Use Your Information
We use your information to:
Provide and improve our services
Respond to inquiries and communicate with you
Schedule, confirm, and manage appointments
Deliver requested information, proposals, and onboarding
Send administrative messages (e.g., updates, confirmations, service notices)
Send marketing communications if you opt in (you can opt out anytime)
Maintain our internal records and business operations
Monitor and prevent fraud, abuse, or security incidents
Comply with legal and regulatory obligations
3) Text Messaging (SMS) and Phone Communications
If you provide your phone number and opt in (for example, by checking a consent checkbox), you may receive SMS messages from us. These messages may include appointment scheduling/updates, service-related communication, and (if you opt in) promotional or marketing messages.
Opt-out: You can opt out at any time by replying STOP to a text message (or by contacting us). Help: Reply HELP for assistance. Message & data rates: Standard message and data rates may apply depending on your mobile carrier.
Important Mobile Information Notice (A2P/Carrier Compliance)
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. We may share information with service providers that help us operate our communications (e.g., platforms that deliver messages), but only for service delivery, system operations, and support—not for their own marketing.
4) How We Share Information
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (e.g., customer service) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We may share information only as described below:
A. Service Providers (“Processors”)
We may share information with trusted vendors that help us run our business, such as:
CRM, form, and marketing automation platforms (e.g., GoHighLevel and related tools)
Website hosting and analytics providers
Email and SMS delivery providers
Payment processors and invoicing tools (if/when you purchase services)
Scheduling tools (if used) These providers are permitted to use data only to perform services for us.
B. Advertising & Analytics Partners
We may share limited data (often via cookies/pixels) with analytics and ad platforms to measure performance and improve marketing. This may include device identifiers, browsing events, and conversion events.
C. Legal / Safety
We may disclose information if required to:
Comply with law, regulation, subpoena, or court order
Protect the rights, property, or safety of Valence Automations, our clients, or others
Investigate suspected fraud or security issues
D. Business Transfers
If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.
5) Data Retention
We keep your information only as long as necessary to:
Provide services and communicate with you
Maintain business records
Meet legal/accounting requirements
Resolve disputes and enforce agreements
Retention periods vary based on the type of data and purpose. When no longer needed, we will delete or de-identify information when feasible.
6) Cookies, Tracking Technologies, and Analytics
We may use cookies, pixels, and similar technologies to:
Enable website functionality
Understand website usage and performance
Improve user experience
Measure advertising results and conversions
Retarget or personalize ads (where applicable)
Your Choices
You can adjust browser settings to block or delete cookies.
Blocking cookies may affect some site features.
If you’d like, we can add a dedicated “Cookie Notice” section or a cookie banner, depending on your traffic and jurisdictions.
7) Your Privacy Rights and Choices
Depending on where you live, you may have rights to:
Request access to personal information we have about you
Request corrections or updates
Request deletion (subject to legal exceptions)
Opt out of marketing emails (via “unsubscribe” link)
Opt out of SMS (reply STOP)
Limit certain data sharing where applicable
To make a request, contact us using the information in Section 12.
8) Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no system can be guaranteed 100% secure. You provide information at your own risk.
9) Children’s Privacy
Our website and services are not intended for children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete it.
10) International Visitors
If you access our website from outside the United States, you understand your information may be processed and stored in the United States or other locations where our service providers operate. Data protection laws may differ from those in your jurisdiction.
11) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Effective Date” will be updated when changes are made. Continued use of our website after changes means you accept the updated policy.
12) Contact Us
If you have questions about this Privacy Policy or want to make a privacy request, contact: