Effective Date: January 21, 2026
Business Name: Valence Automations (“Valence Automations,” “we,” “us,” or “our”)
1) Agreement to Terms
By accessing this website, booking an appointment, submitting a form, or purchasing any services from Valence Automations, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use our website or services.
2) Services
Valence Automations provides marketing and automation-related services, which may include (but are not limited to) customer communication automation, website development, scheduling systems, lead capture, and advertising support. Specific deliverables, timelines, and pricing (if applicable) are defined in your proposal, invoice, service agreement, or written communications.
3) Eligibility
You represent that you are at least 18 years old and have the legal authority to enter into these Terms.
4) Appointments and Communications
If you book an appointment or request information, you may be contacted by email, phone call, and/or text message regarding your inquiry, scheduling, reminders, and follow-ups.
5) SMS/Text Messaging Terms (A2P/10DLC Compliance)
If you opt in to receive SMS/text messages from Valence Automations, the following terms apply:
a) Consent to Receive Messages
By providing your mobile number and checking an SMS consent box (or otherwise explicitly agreeing), you authorize Valence Automations to send you text messages. Messages may include, for example: appointment confirmations, reminders, follow-ups, service updates, and, if you separately opt in, promotional or marketing messages.
b) No Condition of Purchase
Your consent to receive text messages is not a condition of purchasing any goods or services.
c) Message Frequency
Message frequency varies based on your interaction with us (e.g., appointment scheduling, follow-ups, service updates).
d) Message and Data Rates
Message and data rates may apply depending on your mobile carrier plan.
e) Opt-Out (STOP)
You can opt out at any time by replying STOP to any message. After you opt out, you will receive a confirmation message and no further messages will be sent unless you re-subscribe.
f) Help (HELP)
For help, reply HELP to any message or contact us at [email protected] or (770)-714-5583.
g) Supported Carriers / Delivery
Mobile carriers are not liable for delayed or undelivered messages.
h) Phone Numbers and Do-Not-Call
If you do not want to receive calls or texts, do not submit your number, or opt out as described above. You are responsible for providing an accurate phone number you control.
i) Privacy of Mobile Opt-In Data
We respect your privacy. Mobile opt-in data and consent will not be shared or sold to third parties or affiliates for their marketing or promotional purposes. We may share information with service providers who help us operate our communications (e.g., messaging and CRM platforms) solely to provide and support our services.
6) Email Communications
If you provide your email address, you may receive emails related to your inquiry, appointment, or services. You can unsubscribe from promotional emails using the link in those emails; service/transactional emails may still be sent when necessary.
7) Payments, Fees, and Billing (If Applicable)
If you purchase services, you agree to pay all fees described in the invoice, proposal, or agreement. Unless otherwise stated:
Fees are due according to the payment schedule provided.
Late payments may result in paused services until the account is current.
Third-party costs (e.g., ad spend, platform subscriptions, phone/SMS usage) may be billed separately if agreed.
8) Refunds and Cancellations (If Applicable)
Refund and cancellation terms are defined in your proposal, invoice, or service agreement. If none are provided, any refunds are at our discretion based on the work performed and costs incurred. To request cancellation, contact us at [email protected].
9) User Conduct
You agree not to use our website or services for unlawful, harmful, or abusive purposes, including transmitting spam, harassment, or content that violates any law or third-party rights.
10) Intellectual Property
All website content, logos, branding, text, graphics, and materials are owned by Valence Automations or licensed to us and are protected by intellectual property laws. You may not copy, reproduce, or distribute our content without written permission.
11) Third-Party Services and Links
Our website or services may reference or integrate third-party services (e.g., scheduling tools, payment processors, CRM or messaging platforms). We are not responsible for third-party content, policies, or practices. Your use of third-party services may be subject to their own terms.
12) Disclaimer of Warranties
Our website and services are provided on an “as is” and “as available” basis. We do not guarantee that the website will be uninterrupted or error-free, or that any marketing/automation outcome will be achieved unless explicitly stated in a written agreement.
13) Limitation of Liability
To the maximum extent permitted by law, Valence Automations will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill arising from your use of the website or services. Our total liability for any claim will not exceed the amount you paid us in the three (3) months prior to the event giving rise to the claim (or $100 if you paid nothing).
14) Indemnification
You agree to indemnify and hold harmless Valence Automations and its owners, employees, and contractors from any claims, liabilities, damages, losses, and expenses (including reasonable attorney fees) arising from your misuse of the website or services or your violation of these Terms.
15) Changes to These Terms
We may update these Terms from time to time. The “Effective Date” above indicates when these Terms were last revised. Your continued use of the website or services after changes means you accept the updated Terms.
16) Governing Law
These Terms are governed by the laws of the State of Georgia, without regard to conflict of law principles.
17) Contact Us
If you have questions about these Terms or our communications, contact:
Valence Automations
Email: [email protected]
Phone: (770)-714-5583